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Repair & service center

JULABO devices convince customers all over the world with the highest quality, robustness, and reliable function over the entire lifetime. Nevertheless, wear occurs on certain components depending on the model, application, and operating hours. If necessary, we can help you with maintenance and repairs quickly and easily thanks to our extensive range of services.

Return form for repairs

Some repairs can only be carried out at our service center in Seelbach. In this case, send in your device. You receive the device back as soon as possible after professional maintenance or repair. To ensure smooth and fast processing, please follow the steps given in the return form. 

Service instructions

Would you like to repair yourself or do you have to replace spare parts on your device? We gladly send you service instructions free of charge. Please enter all existing serial numbers into the form, and you will immediately receive a PDF file with the corresponding instructions for your device.

On-site service

If required, we also carry out part of our services at your location. These include device installation, maintenance, and repairs as well as calibrations and user training. Repairs are usually associated with greater effort. To minimize time loss and costs to you, a qualified technician visits your company for on-site service and repairs the device. This eliminates time-consuming and expensive device transport. 

Availability of this service is country-specific. Further information is available via our service hotline +49 (0) 7823 51-66.
Monday through Thursday, 7:30 am to 5:00 pm (Central European Time)
Friday, 7:30 am to 4:00 pm (Central European Time)

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Maintenance & preventative maintenance contract

Our objective is that you can work successfully with your JULABO devices for a long time. With regular maintenance, you increase the lifetime of your devices, thus ensure reliable operation. In addition, you achieve a consistently optimal device performance and avoid unnecessary downtime. Our service technician carries out maintenance work directly on site and without complications. We offer custom preventative maintenance contracts tailored to your needs so that you do not miss any maintenance dates in the future and can plan your maintenance costs. Ask for your custom preventative maintenance contract today.

Technical Service
Phone: +49 7823 51-66

Service stations and service vehicles worldwide

Excellent service is a top priority to us. That is why we offer you a comprehensive support service for all JULABO devices through our subsidiaries and service partners in almost all countries worldwide. Thanks to state-of-the-art service vehicles, our technicians are optimally equipped to carry out the necessary services on site as quickly as possible. The service offerings of the subsidiaries and service partners, as well as the availability of service vehicles, may vary by country.

Rental equipment

We are happy to help you with short-term equipment needs or if one of your temperature control instruments fails with a rental device. Different products in different performance classes are available to you. Rental period and availability are model- and country-dependent. We are happy to advise you and make you a custom offer. 

Technical Service
Phone: +49 7823 51-66

Easy Blackbox - remote diagnosis software

Easy Blackbox is a software for online remote diagnosis of our circulators with RS232 interface. With the Easy BlackBox, you can read out essential data for the JULABO customer service. The data is saved in a file which you can send by email to service.de@julabo.com. This way, we can offer you faster assistance in the case of service.

Easy Blackbox can be used for the MB, MA, ME, HE, SE, HL, SL, Presto - A30, A40, W40, A80, W80, CF-31, CF-41, FL2503, FL2506, FL 4003, FL4006, FL7006, FL11006, FL20006, FLW2503, FLW4003, FLW11006, FLW20006 models.
 

IQ/OQ documentation for device qualification

To assist you in qualifying your devices, you can receive complete IQ/OQ documentation for most JULABO temperature control instruments from us. The documents contain detailed test protocols with all the necessary test steps to ensure the proper installation and initial operation as well as the performance of the device at your site.


Documentation is available for IQ (Installation Qualification) and OQ (Operation Qualification). The offered documentation is divided into three product groups and applies in conjunction with a new temperature control instrument order. Documentation for older devices is available on request. The documentation is available in German, English, and French.