Sales & initial operation
We deliver temperature control solutions all over the world, wherever and whenever they are needed.
Immediately after your order, our experienced customer support team makes sure that you receive your tailor-made temperature control solution as soon as possible. We configure your device for local requirements and take care of all transport-related issues. If required, our service experts also take over the initial operation directly on site.
We usually send you an order confirmation within one to two days after order placement. It contains all information necessary for you as well as the delivery status. We have many JULABO standard products in stock and can ship them immediately. If your device is not in stock, we produce it especially for you in our modern production halls as soon as the order has been received. After passing the quality inspection, our logistics partners deliver the product directly to the desired location.
Quality assurance and functional tests
As a premium manufacturer, all our products stand for the best quality and functionality. Therefore, every device sold undergoes strict quality controls at JULABO before being sent to the customer – without exception. With this 100% control, we ensure trouble-free functionality of your product.
We apply the highest quality standards to custom solutions as well. When we design an improvement for our customers or adapt an existing product, we often check the result with the help of temporary test replicas. Thus, application scenarios can be played through, potential complications can be detected early on, and appropriate solutions can be implemented before the application is implemented at the customer’s site.
You can usually install all JULABO products yourself and thus start up quickly. Just fill in the desired bath fluid, and you are ready to go. Our easy-to-understand service documentation leaves no questions unanswered.
When installing more sophisticated temperature control systems and custom solutions for the first time, especially in combination with external applications, we recommend the technical support of our service team. Our service employees set up the devices on site according to your wishes and train your employees at the same time.
Phone: +49 7823 51-66
IQ/OQ documentation for equipment qualification
To assist you in qualifying your devices, we can provide complete IQ/OQ documentation for most JULABO temperature control instruments. The documents contain detailed test protocols with all the necessary test steps to ensure the proper installation and initial operation as well as the performance of the device at your site.
SEARCH FOR IQ/OQ DOCUMENTATION
Documentation is available for IQ (Installation Qualification) and OQ (Operation Qualification). The offered documentation is divided into four product groups and applies in conjunction with a new temperature control instrument order. Documentation for older devices is available on request. The documentation is available in German, English, and French