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Privacy Policy

I. Name and address of the responsible body

The responsible body within the meaning of the General Data Protection Act and other national data protection laws of the member states as well as other data protection provisions is:

JULABO GmbH
Gerhard-Juchheim-Strasse 1
77960 Seelbach/Germany


Telephone: +49 (0) 7823 / 510
Fax: +49 (0) 7823 / 2491
E-mail: info.de@julabo.com
Internet: www.julabo.com

Name and address of the data protection officer

The data protection officer of the responsible body is:

Harald Seiler
JULABO GmbH
Gerhard-Juchheim-Strasse 1
77960 Seelbach/Germany

Telephone: +49 (0) 7823 – 51 7042
E-mail: datenschutz@julabo.com

II. Data processing

1. Provision of the website and creation of logfiles

a. Description and scope of data processing

Every time you access our website, our system automatically collects data and information from the computer system of the accessing computer.

The following data will be collected:

  • Information about the browser type and the version used
  • User's IP address
  • Date and time of access

The data is also stored in the logfiles of our system.

b. Legal basis for data processing

The legal basis for the processing of data is Art. 6 paragraph 1 lit. f GDPA [General Data Protection Act].

c. Purpose of data processing

It is necessary for the system to temporarily store the IP address in order to enable delivery of the website to the user's computer. For this purpose, the user's IP address must be stored for the duration of the session.

d. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose of the collection. If the data is collected to provide the website, the data will be deleted as soon as the respective session is terminated.

e. Means of objection and termination

The collection of data to provide the website and the storage of data in logfiles is imperative for the operation of the website. Consequently, the user has no possibility to object.

2. Disclosure of data

Your personal data will not be transmitted to third parties for purposes other than those stated below.

We will disclose your personal data to third parties only if:

  • you have given your explicit consent for this pursuant to Art. 6 paragraph 1 page 1 lit. a GDPA,
  • the disclosure is required according to Article 6 paragraph 1 page 1 lit. GDPR for the protection of our legitimate interests such as, among others, the establishment, exercise or defense of any legal claim, and there is no reason to believe that you have an overriding legitimate interest in not disclosing your data,
  • the disclosure pursuant to Art. 6 paragraph 1 page 1 lit. c GDPA is subject to a statutory obligation and
  • legally permissible and necessary for the settlement of contractual relations pursuant to Art. 6 paragraph 1 page 1 lit. c GDPA.

3. Use of cookies

a. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or in the Internet browser on the user's computer system. If a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string which enables the browser to be clearly identified when the website is accessed again.

We use cookies to make the website more user-friendly. Some elements of our website require the calling browser to be able to be identified also after a different site has been accessed.

The following data is stored and transmitted in the cookies:

  • Information on the session (session cookies)
  • Use of website functions

In addition, we use cookies and analysis services for visits to our website. For more details refer to items II.7 and 9 of this Privacy Policy. Furthermore, we use cookies which make it possible to analyse the users' browsing habits.

To provide a chat, we also use so-called Third Party Cookies by Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, USA., see item II.8.

When accessing our website, an information banner informs users about the use of cookies for analysis purposes and refers to this Privacy Policy. In this connection a message also appears on how the storage of cookies can be prevented in the browser settings.

b. Legal basis for data processing

The legal basis for the processing of personal data is Art. 6 paragraph 1 lit. f GDPA.

c. Purpose of data processing

The purpose of using technically necessary cookies is to make it easier for users to use websites. Some functions of our website cannot be offered without using cookies. For these functions, the browser has to be recognised again after accessing a different website.

Analysis cookies are used for the purpose of improving the quality of our website and the contents. The analysis cookies enable us to learn how the website is used and we thereby constantly optimise our offerings.

Our legitimate interest in the processing of personal data pursuant to Art. 6 paragraph 1 lit. f GDPA is also based on these purposes.

e. Duration of storage, Means of objection and termination

Cookies are stored on the user's computer and transmitted from there to our website. For this reason, you as a user maintain full control over the use of cookies. By changing the setting in your Internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, you may not be able to fully use all functions of the website.

4. Newsletter

a. Description and scope of data processing

On our website, you have the option to subscribe to a free newsletter. When registering for the newsletter, the data from the entry mask will be transmitted to us.

  • Salutation, title
  • First name, last name
  • Company name, department, position
  • Address, zip code, city
  • Country *
  • Telephone number, mobile phone number, fax number
  • E-mail address *
  • Webseite
  • Line of business

The data marked with * is obligatory for the delivery of the newsletter.

Additionally, the following data will be collected on registration:

  • Date and time of subscription to the newsletter

Within the scope of registration, your consent will be obtained for the processing of data and reference will be made to this Privacy Policy.

Provided that you give your consent, we will evaluate your user behaviour on our website and within the newsletter delivered by us and assign them to your e-mail address/your user profile in our database.

In the newsletter we send you, we will receive confirmations that the message was received and read and information about the links you clicked on in our newsletter. We store information about the areas of our website that you have accessed. By creating a personal user profile, we would like to aim our advertising towards your interests and optimise our offerings on our website for you.

b. Data collection upon conclusion of the contract

If you purchase goods from us or use our services, we reserve the right to send you newsletters by e-mail for similar goods or services. You will receive information on products such as temperature control units for laboratories and industry as well as related accessories, applications, invitations to trade fairs and company information.

You can request at any time to no longer receive e-mail newsletters from us. You can unsubscribe from the newsletter at any time. To do so, please contact leads.de@julabo.com or the contact details indicated in the legal notice or click on the link at the end of the newsletter e-mails. There are no costs involved other than the transmission costs at the basic rates.

c. Legal basis for data processing

The legal basis for the processing of data after the user has registered for the newsletter is Art. 6 paragraph 1 lit. f GDPA. As long as no objection is filed against receiving the newsletter, the legal basis is Art. 6 paragraph 1 page 1 lit. f in connection with recital 47 page 6 GDPA.

d. Purpose of data processing

The user's data is collected in order to deliver the newsletter. The other personal data processed during the submission process serves the purpose of preventing data abuse and safeguarding our information technology systems.

e. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose of the collection.

f. Means of objection and termination

The subscription to the newsletter can be terminated by the user concerned at any time. For this purpose, a corresponding link is contained in every newsletter. It is also possible to terminate the newsletter via Unsubscribe Newsletter or leads.de@julabo.com.

5. Registration

a. Description and scope of data processing

On our website we offer users the option to register for a return merchandise authorisation (RMA form) and/or for further services if they state their personal data. The data is entered into an entry mask and transmitted to us and stored by us. The data will not be disclosed to third parties. The following data will be collected within the scope of the registration process:

  • Salutation, title
  • First name, last name
  • Company name, department, position
  • Address, zip code, city
  • Country
  • Telephone number, mobile phone number, fax number
  • E-mail address
  • Tax number
  • Julabo customer number

Additionally, the following data will be stored at the time of registration:

  • Date and time of registration

b. Legal basis for data processing

The legal basis for the processing of data is Art. 6 paragraph 1 lit. f GDPA.

c. Purpose of data processing

It is necessary for users to register in order for us to provide certain content and services on our website. The registration makes it easier to fill in RMA requests and other forms, because the address is filled in automatically.

d. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose of the collection.

e. Means of objection and termination

As a user, you have the option to terminate the registration at any time. You can have the data stored about you changed at any time. The account can be accessed and changed via the return form. Users can delete their accounts via a link within the profile ("Delete user account").

6. Forms and e-mail contact

a. Description and scope of data processing

There are various forms available on our website which can be used to establish contact electronically. If a user submits one of these forms, the data entered in the entry mask will be transmitted to us and stored. This data includes:

  • Salutation, title
  • First name, last name
  • Company name, department, position
  • Address, zip code, city
  • Country
  • Telephone number, mobile phone number, fax number
  • E-mail address
  • Website
  • Line of business
  • Remarks / Free text

Additionally, the following data will be stored at the time of submission:

  • Date and time

Within the scope of submission, your consent will be obtained for the processing of data and reference will be made to this Privacy Policy.

Alternatively, contact can be established via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.

In this connection, the information will be disclosed at most to the subsidiaries and/or distribution partners responsible for your specific request.

b. Legal basis for data processing

The legal basis for the processing of data if the user's consent has been given is Art. 6 paragraph 1 lit. f GDPA.

The legal basis for the processing of data transmitted when sending an e-mail is Art. 6 paragraph 1 lit. f GDPA. If the e-mail contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 paragraph 1 lit. b GDPA. The legal basis for the disclosure to the responsible subsidiaries and/or distribution partners is Art. 6 paragraph 1 page 1 lit. b GDPA, and if a consent has been obtained Art. 6 paragraph 1 page 1 lit. a GDPA.

c. Purpose of data processing

The sole purpose of processing personal data from the entry mask is to process your contacting us. If contact is established by e-mail, the required legitimate interest in the processing of the data is also based thereupon.

The other personal data processed during the submission process serves the purpose of preventing abuse of the contact form and safeguarding our information technology systems.

d. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose of the collection. In principle, the data is not deleted automatically. The data pool in CRM is regularly inspected in the company. Data that is no longer required for the purposes of the procedure will be deleted manually.

e. Means of objection and termination

Users have the option to revoke their consent to the processing of personal data at any time. If users contact us by e-mail, they can object to the storage of their personal data at any time. In such a case, communication cannot be continued. All personal data that has been stored within the scope of making contact will be deleted in this case.

7. Use of Google Analytics

a. Description and scope of data processing

This website uses the service "Google Analytics" offered by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyse the website usage by users. The services uses "cookies" - text files which are stored on your terminal device. The information collected through cookies is usually sent to a Google server in the USA and stored there.

The IP is anonymized on this website. The user's IP address is shortened within the EU member states and the European Economic Area. With the shortened IP address, reference to your person is no longer possible. Within the framework of the agreement on order data processing which the website operators have concluded with Google Inc., Google Inc. evaluates the website usage and website activity using the information collected and renders services related to the Internet usage.

b. Legal basis for data processing

The legal basis for the processing of data is Art. 6 paragraph 1 lit. f GDPA.

c. Purpose of data processing

The service enables us to analyse users' activities on our website.

d. Duration of storage

Due to pseudonymisation, the data is stored without limitation.

e. Means of objection and termination

You have the option to prevent the storage of cookies on your device by adjusting the settings in your browser accordingly. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, by installing a browser plug-in, you can prevent the information collected by cookies (including your IP address) from being sent to and being used by Google Inc. Click on the following link for the corresponding plug-in:
https://tools.google.com/dlpage/gaoptout.

More information on the use of data by Google Inc. can be found here:
https://support.google.com/analytics/answer/6004245

8. Zendesk

a. Description and scope of data processing

To respond to your requests as quickly as possible, we offer you the possibility to contact us via chat software. This software is operated via an external system of Zendesk, Inc., 989 Market Street #300, San Francisco, CA 94102, USA. The following data is collected:

  • Name
  • Telephone
  • E-mail address
  • Chat record
  • IP address
  • Country

Please note the Zendesk privacy notice: http://www.zendesk.com/company/privacy

b. Legal basis for data processing

The legal basis for the processing of data is Art. 6 paragraph 1 lit. f GDPA.

c. Purpose of data processing

The service enables us to respond directly to requests in the online chat.

d. Duration of storage

Please note the Zendesk privacy notice: http://www.zendesk.com/company/privacy

e. Means of objection and termination

The use of the chat is optional. Alternative, direct contact options by e-mail, telephone and post can be found at Contact.

9. BING Ads Universal Event Tracking (UET)

a. Description and scope of data processing

On our website, we use Conversion Tracking "Bing Ads" of Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA). Using technologies of Bing Ads on our website, data is collected, stored and user profiles are created using pseudonyms. This service enables us to track the activities of users on our website if they have accessed our website via Bing Ads. If you access our website via such an ad, a cookie will be placed on your computer. A Bing UET-tag is integrated into our website. This is a code which - in connection with the cookie - enables the storage of some non-personal data on the usage of the website. This includes inter alia the time spent on the website, the areas of the website that were viewed and via which ad the users accessed the website. Information on your identity will not be collected.

In this way, we and Microsoft can learn how much time was spent on the website, which areas of the website were viewed and via which ad the users accessed our website. Information on your identity will not be collected.

For further information on data protection at Microsoft refer to the Microsoft privacy policy:
https://privacy.microsoft.com/en-us/privacystatement

b. Legal basis for data processing

The legal basis for the processing of data is Art. 6 paragraph 1 lit. f GDPA.

c. Purpose of data processing

The service enables us to track the activities of users on our website if they have accessed our website via Bing Ads.

d. Duration of storage

The collected data is transferred to a Microsoft server in the USA and stored there for a maximum of 180 days. In some circumstances, Microsoft can track your user behaviour across several of your electronic devices using Cross-Device-Tracking and, in this way, can display personalised advertising on Microsoft websites and in apps.

e. Means of objection and termination

The data processing described can be deactivated via the following link:
https://account.microsoft.com/privacy/ad-settings

10. Use of YouTube, Google Maps and Google Fonts

On the basis of Art. 6 paragraph 1 page 1 lit. f GDPA, we use the services of the provider Google LLC to make our website more attractive to you as a user. The underlying advertising purpose is to be regarded as legitimate interest within the meaning of GDPA. The responsibility for data protection compliant operation is to be ensured by the provider.

a. Use of YouTube

Our website uses plug-ins of the website YouTube operated by the third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For more information on the handling of user data refer to the YouTube privacy policy: https://policies.google.com/privacy

The data processing described can be deactivated via the following link:
https://adssettings.google.com/authenticated.

b. Use of Google Maps

We have integrated the maps of the "Google Maps" service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. For more information on the handling of user data, refer to the privacy policy: https://policies.google.com/privacy.

The data processing described can be deactivated via the following link:
https://adssettings.google.com/authenticated.

c. Use of Google Fonts

We have incorporated the fonts of Google, LLC., https://www.google.com/fonts ("Google Fonts"). The Google Fonts are incorporated through a server call to Google (usually in the USA). For more information on the handling of user data, refer to the privacy policy: https://policies.google.com/privacy.

The data processing described can be deactivated via the following link:
https://adssettings.google.com/authenticated.

III. Rights of the persons affected

1. Rights of the persons affected

If your personal data is processed, you are a person affected within the meaning of GDPA and you are entitled to the following rights vis-à-vis the responsible body:

You have the right:

  • to request information about your personal data compiled by us in accordance with Art. 15 GDPA; In particular, you can request information about the processing purposes, the category of the personal data, the categories of recipients to whom your data was or will be disclosed, the planned duration of storage, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a right of complaint, the origin of your data, if it was not collected by us, as well as the existence of an automated decision-making process including profiling and, as the case may be, meaningful information on the details thereof;
  • to request the immediate correction of incorrect information or completion of your personal data stored by us in accordance with Art. 15 GDPA;
  • to request the deletion of your personal data stored by us in accordance with Art. 15 GDPA insofar as processing is not required in order to exercise the right of freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • to request the restriction of the processing of your personal data in accordance with Art. 15 GDPA insofar as you challenge the correctness of the data, processing is unlawful, but you reject their deletion and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPA;
  • to request to receive your personal data you have made available to us in a structured, common and machine-readable format or transmission to another responsible body in accordance with Art. 20 GDPA;
  • to revoke the consent you have previously given to us in accordance with Art. 7 paragraph 3 GDPA. A result of this is that in the future we are not allowed to continue the processing of the data that was based on this consent.
  • to complain to a supervisory authority in accordance with Art. 77 GDPA. As a general rule, you can resort to a supervisory authority at your usual residence or workplace or our place of business.

2. Right of objection

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 paragraph 1 page 1 lit. f GDPA, you have the right pursuant to Art. 21 GDPA to object to the processing of your personal data if there are reasons arising from your situation or the objection is directed towards direct advertising. In the latter case you have a general right of objection, which will be implemented by us without you stating a specific situation.

If you would like to make use of your right of revocation or objection, it is sufficient to send an e-mail to info.de@julabo.com.

3. Data security

We apply suitable technical and organisational safety measures to protect your data against accidental or intentional manipulations, partial or complete loss, destruction or against access by unauthorised third parties. Our safety measures are regularly improved in line with technological developments.

Contact

JULABO GmbH
Gerhard-Juchheim-Strasse 1
77960 Seelbach / Germany
Tel: +49 7823 51-0
info.de@julabo.com
www.julabo.com
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