Repair & service
JULABO devices convince customers all over the world with the highest quality, robustness, and reliable function over the entire lifetime. Nevertheless, wear occurs on certain components depending on the model, application, and operating hours. If necessary, we can help you with maintenance and repairs quickly and easily thanks to our extensive range of services.
On-site service
Do you use JULABO temperature control systems and want to avoid a prolonged downtime of the devices in the operating process? To save you valuable time and unnecessary effort packing and shipping the equipment, we offer convenient on-site service for maintenance, leak testing, and repairs. Minimize any downtime by having our expert technicians come directly to the device at your company location.
Availability of on-site service depends on the country.
Further information is available via our service hotline +49 (0) 7823 51-66.
Monday - Thursday 7:30 am - 5:00 pm (Central European Time)
Friday 7:30 am - 4:00 pm (Central European Time)
Form for returns and repairs
Do you need to return something to JULABO? If so, please follow the steps specified on the return form. This allows us to ensure smooth and fast processing of all returns and repairs. We offer an on-site service in specific countries. However, some repairs can only be carried out in a service center qualified by JULABO. If you need any repairs, simply contact us to find the best possible service procedure for you.
Go to return formAvailability of spare parts
JULABO units are designed for continuous operation and high reliability. Nevertheless, it can occur that a component is damaged or fails. For these cases, we have a comprehensive stock of spare parts available for you at all times.
To reduce downtime and as a special service, we can dispatch many critical parts within a maximum of 24 hours. For orders before 10am, the goods will even be dispatched on the same day.
Maintenance
Our goal is that you can work successfully with your JULABO devices for a long time. With regular maintenance, you increase the lifetime of your devices, thus ensure reliable operation. In addition, you achieve a consistently optimal device performance and avoid unnecessary downtime. You don't want to miss a maintenance deadline in the future and want to plan your maintenance costs? Then we would be happy to advise you. Depending on the country, our qualified service technicians also carry out maintenance directly and easily on site.
Technical service
Phone: +49 7823 51-66
Service instructions
Would you like to repair a device yourself or do you need to replace spare parts on your device? We gladly send you service instructions free of charge. Please enter all existing serial numbers into the form, and you will immediately receive a PDF file with the corresponding instructions for your device
Request service instructionService stations and service vehicles worldwide
Excellent service is one of our top priorities. That is why we offer you a comprehensive support service for all JULABO devices through our subsidiaries and service partners in almost all countries worldwide. Thanks to state-of-the-art service vehicles, our technicians are optimally equipped to carry out necessary services on site as quickly as possible. The services of the subsidiaries and service partners, as well as the availability of service vehicles, may vary by country.
Rental equipment
There are situations where there is only a short-term need to use a temperature control instrument. Simply rent the right device for your application for one-time use within a limited period of time.
We're happy to advise you and to provide a custom offer.
Technical consultation and sales
Phone: +49 7823 51-180
Easy BlackBox - remote diagnosis software
Our free JULABO Easy BlackBox remote diagnosis software is available for JULABO temperature control instruments that do not have a USB interface. Use the button below to download the software so that we can provide you with quick and easy assistance in the event of a service case. Simply save the read-out data in a file and e-mail it to our Technical Service.
Please contact us for more information.
Technical service
Phone: +49 7823 51-66
IQ/OQ documentation for equipment qualification
To assist you in qualifying your devices, we can provide complete IQ/OQ documentation for most JULABO temperature control instruments. The documents contain detailed test protocols with all the necessary test steps to ensure the proper installation and initial operation as well as the performance of the device at your site.
Documentation is available for IQ (Installation Qualification) and OQ (Operation Qualification). The offered documentation is divided into four product groups and applies in conjunction with a new temperature control instrument order. Documentation for older devices is available on request. The documentation is available in German, English, and French
