What Does Effective Customer Support Look Like in Practice?
An interview with Olivier Courcol, Area Sales Representative for Northern France
What does effective customer support look like in practice?
Olivier Courcol shares insights into his daily work across his regions (Paris, Normandy, and Brittany). He explains how close collaboration with distributors, integrators, and end users helps identify the right temperature control systems for each application. The focus lies on understanding technical requirements, selecting suitable solutions, and supporting customers throughout their projects.
By staying in regular contact and analyzing each use case individually, JULABO ensures reliable performance, energy efficiency, and long-term usability. This approach highlights the importance of local expertise, direct communication, and a strong network in delivering consistent results across different industries.