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Service

Perfect support tailored to your needs

JULABO’s top priority is to provide our customers with the perfect temperature at the desired time and place. Reliable and reproducible. First-class technology, as well as excellent service, are essential.

With our comprehensive range of services, we work with you to design the perfect solution for your requirements and ensure their long-term operation. Trust in our unique wealth of experience and proven manpower right from the start - together, we bring out the best for your project.

Consulting & project planning

Service starts at JULABO long before the purchase of a temperature control instrument. We offer our customers not just products, but solutions for your specific problems - because we want you to be satisfied with your JULABO product over the entire lifetime. Together, we create the ideal conditions early in the dialog.

Professional consultation

Just ask the JULABO temperature control experts! Benefit worldwide from the competence of our experts and contact us early for a personal consultation. Thanks to over 50 years of practical experience, we are confident to have the right answer to all questions on applications, suitable temperature control technology, and accessories

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Developing custom solutions

The JULABO temperature control experts always have a solution for you! A standard temperature control solution does not work for your application? Would you like to expand existing systems and have specific requirements on the temperature control technology? We can tailor our devices to your application in several ways. Contact our team of experts regarding your problem today. Together with you, we quickly and straightforwardly design a custom solution, which is tailored precisely to the requirements of your application. 

Requests for quotations and callback service

Would you like to receive a quotation for one of our products immediately? Fill out the following form, and we provide you with a custom quotation.
We are happy to advise you in person. Contact us by phone or request a callback. We will call you back immediately.

Technical Consultation and Sales
Phone: +49 7823 51-180

Sales & initial operation

Immediately after your order, our experienced customer support team makes sure that you receive your tailor-made temperature control solution as soon as possible. We configure your device for local requirements and take care of all transport-related issues. If required, our service experts also take over the initial operation directly on site.

We usually send you an order confirmation within one to two days after order placement. It contains all information necessary for you as well as the delivery status. We have many JULABO standard products in stock and can ship them immediately. If your device is not in stock, we produce it especially for you in our modern production halls as soon as the order has been received. After passing the quality inspection, our logistics partners bring the product directly to the desired delivery location. t. 

Quality assurance and functional tests

As a premium manufacturer, all our products stand for the best quality and functionality. Therefore, every device sold undergoes strict quality controls at JULABO before being sent to the customer - without exception. With this 100 % control, we ensure the problem-free functionality of your product..


We apply the highest quality standards to custom solutions as well. When we design an improvement for our customers or adapt an existing product, we often check the result with the help of temporary test replicas. Thus, application scenarios can be played through, potential complications can be detected early on, and appropriate solutions can be implemented before the application is implemented at the customer’s site.

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Initial operation

You can usually install all JULABO products yourself and thus start up quickly. Just fill in the desired tempering medium, and you are ready to go. Our easy-to-understand service documentation leaves no questions unanswered. For the first installation of high-dynamic temperature systems and custom solutions, we offer the technical support of our service team. Our service employees set up the devices on site according to your wishes and train your employees at the same time.

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After-sales service

JULABO products have been synonymous with reliable temperature control technology for decades. In addition to the high product quality, this is mainly due to our comprehensive service portfolio, which we offer our customers after purchasing a device. Preventive maintenance contract or extended warranty, training, repair, or rental equipment service - we tailor the perfect service package precisely to your requirements and thus ensure a long, low-maintenance product life.

Your direct service contact

We offer worldwide support by a competent team of highly qualified service employees for questions and service requirements. Contact us by phone, e-mail, or via the online chat here on our website for quick and straightforward support. Short response times are a matter of course for us, we usually answer you within one working day.

Technical Service
Phone: +49 7823 51-66

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Repair & service center

JULABO devices convince customers all over the world with the highest quality, robustness, and reliable function over the entire lifetime. Nevertheless, wear occurs on certain components depending on the model, application, and operating hours. If necessary, we can help you with maintenance and repairs quickly and easily thanks to our extensive range of services.

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1 Plus warranty

With the 1 PLUS warranty, JULABO offers an extension to the standard warranty of up to 24 months, limited to a maximum of 10,000 working hours.
 
To claim the additional warranty, you must register on our website within four weeks of the initial operation of your device. To register, you only need the serial number on the type plate of your device. The extended warranty applies to your product immediately after a successful registration. Based on the serial number, you can also inquire about the current warranty status of a registered device.
The 1 PLUS warranty is valid for all models from the current JULABO range of instruments. The warranty applies from the date of JULABO GmbH’s original invoice.

Service training

Many JULABO products are technically sophisticated devices with extensive functionality for a wide variety of application scenarios. To fully exploit the potential of the devices, we offer extensive training at the training center in Seelbach (Southern Germany) or directly at your location. All training is individually tailored and conducted by our service professionals so that both beginners and experienced “JULABO professionals” can benefit equally. Take advantage of our decades of expertise and learn more about our training offer! 

Technical Service
Phone: +49 7823 51-66

 

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