Update | Still together against COVID-19
Dear Customers & Partners,
For almost a year, we have been dealing with the corona pandemic and its consequences in almost all areas of economic and social life. In the meantime, the experts and scientists have fortunately managed to make great progress in the fight against the virus in various areas.
As part of Germany's critical infrastructure, it has been and remains our primary goal to ensure JULABO's ability to produce and deliver at all times. By doing so we are able to play our part in supporting the experts who are fighting the pandemic in laboratories, institutes and research facilities around the world rapidly and in every possible way. All our employees are working with great enthusiasm for this despite the challenging conditions. Accordingly, we continue to offer you the same services as we always have.
- Our contacts in sales continue to be available as always per telephone, E-mail or also per video call for consultations, sales and order processing.
- Business trips for customer visits are possible to a limited extent - of course, in compliance with all necessary hygiene and safety regulations.
- Our technical service continues to support you per telephone, E-mail, video call and if required on-site, for questions or problems with your JULABO units.
- For repairs and maintenance, as always you may send us your machines to our company.
- We are producing JULABO units at the same JULABO quality and shipping the units out. In the meantime, the supplier situation has continued to normalize.
- We have many models in stock and can deliver them at short notice. Please feel free to contact our sales colleagues regarding questions and / or delivery times.
Many countries and regions in Europe, but also worldwide, now see themselves confronted with the so-called second wave. This shows that despite the promising news regarding effective vaccines, the corona pandemic is not yet over. Rest assured that we continue to observe this dynamic situation critically, in order to be able to react accordingly if necessary. This will ensure that we will overcome this unusual situation together with the best outcome possible also in the upcoming weeks and months.
If you are one of the many customers who rely on our technology worldwide and need specific support, please do not hesitate to contact us immediately. According to our vision Superior Temperature Technology for a better Life, we will do our utmost to help at short notice to improve the situation of all people sustainably.
Kind regards from Seelbach,
Your JULABO team