After-sales service

Maintenance, training, repair – our services keep your temperature control instrument running reliably for as long as you need.

JULABO products have been synonymous with reliable temperature control technology for decades. In addition to the high product quality, this is mainly due to our comprehensive service portfolio, which we offer our customers after purchasing a device. Preventive maintenance contract or extended warranty, training, repair, or rental equipment service - we tailor the perfect service package precisely to your requirements and thus ensure a long, low-maintenance product life.

Your direct service contact

We offer worldwide support by a competent team of highly qualified service employees for questions and service requirements. Contact us by phone, e-mail, or via the online chat here on our website for quick and straightforward support. Short response times are a matter of course for us, we usually answer you within one working day.

Technical service
Phone: +49 7823 51-66

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Repair & service

JULABO devices convince customers all over the world with the highest quality, robustness, and reliable function over the entire lifetime. Nevertheless, wear occurs on certain components depending on the model, application, and operating hours. If necessary, we can help you with maintenance and repairs quickly and easily thanks to our extensive range of services.

Our repairs and service range

We offer professional leak tests

Environmental protection and climate neutrality are increasingly important. Like JULABO, more and more companies are choosing to act in an environmentally responsible manner. Regulations such as the F-Gas Regulation of the European Union are also dedicated to the goal of improving environmental protection. With professional leak tests, we make our contribution to recognizing and preventing potential CO² emissions.  

Please contact us if you have any questions or need a professional leak test. The JULABO specialists are of course provided with the necessary proof of expertise for checking and documentation. The check can be carried out in our repair center or directly and easily on site at your premises.

The availability of on-site service depends on the country. Further information is available via our service hotline:
Phone: +49 (0) 7823 51-66.
Monday - Thursday 7:30 am - 5:00 pm (Central European Time)
Friday 7:30 am - 4:00 pm (Central European Time)

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Our 1 Plus Warranty – 1 Year Additional Warranty Free of Charge

With the 1 PLUS warranty, JULABO offers an extension to the standard warranty of up to 24 months, limited to a maximum of 10,000 working hours.
To claim the additional warranty, you must register on our website within four weeks of the initial operation of your device. To register, you only need the serial number on the type plate of your device. The extended warranty applies to your product immediately after successful registration. Based on the serial number, you can also inquire about the current warranty status of a registered device.
The 1 PLUS warranty is valid for all models from the current JULABO range of products. The warranty applies from the date of JULABO GmbH’s original invoice.

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We train your team individually

Many JULABO products are technically sophisticated devices with extensive functionality for a wide variety of application scenarios. To fully exploit the potential of the devices, we offer extensive training at the training center in Seelbach (Southern Germany) or directly at your location. All training is individually tailored and conducted by our service professionals so that both beginners and experienced “JULABO professionals” can benefit equally. Take advantage of our decades of expertise and learn more about our training offer! 

Technical service
Phone: +49 7823 51-66

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